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Servicing

Servicing includes all technical and administrative measures relating to the inspection, maintenance and repair of your technical building systems. We look after your property with the aim of keeping your technical systems in the required condition through the entire life cycle of the building, and restoring it in the event of faults.

Inspection

  • Carrying out all prescribed inspections for technical building systems
  • Regularly surveying and assessing the current condition of technical systems using appropriate measures
  • Documenting identified weaknesses and developing individual optimisation concepts

Maintenance

  • Based on VDMA 24186, AMEV or the respective manufacturer’s specifications
  • Hygiene inspection according to VDI 6022
  • Drinking water hygiene inspections according to VDI 6023
  • Ensuring valid normative regulation by using the REG-IS database
  • Monitoring maintenance schedules and ensuring that they are up to date

Repairs

  • Identifying and offering necessary repair work
  • Renovation measures
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SAUTER Head Office was the target of a cyber security incident on November 20, 2024. SAUTER’s IT department immediately activated, well defined, internal emergency plans. All IT systems were completely isolated and shut down to successfully prevent the attack from spreading. External cybersecurity experts and data forensics specialists then began to check all systems and restore them securely. This process is unfortunately time-consuming, but absolutely necessary to ensure that the cyber-attack does not continue at a later date.


The SAUTER websites have been affected by the emergency operation and are available again with immediate effect.


There are currently no concrete indications that our customers' infrastructures have been compromised in any way by SAUTER devices. It appears to be an opportunistic incident with no clearly recognisable long-term goals or systematic attacks. The situation does not currently suggest that there is a targeted, sustained threat to the affected systems.