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Following up guaranties

Sauter FM > Services > Technical FM > Following up guaranties

In the event of construction and/or material defects, we ensure simultaneously on two levels that these can be validated and enforced on schedule.

  • Operational level: as part of the maintenance work, our employees regularly carry out assessments of the systems, taking into account the warranty periods.
  • Administrative level: maintenance and monitoring of warranty periods and registers by the project managers.

Because the database is a key success factor in securing your claims, we put particular emphasis on the seamless documentation and maintenance of your warranty register and the on-schedule maintenance of your systems. This includes:

  • Maintenance of the warranty register
  • Documentation and processing of detected defects, and the initiation of optimisations
  • Tracking of individual warranty cases and coordination with the client
  • Enabling concession holders to draw on specialist expertise
  • Obtaining expert opinions when necessary
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Privacy policy Site notice

SAUTER Head Office was the target of a cyber security incident on November 20, 2024. SAUTER’s IT department immediately activated, well defined, internal emergency plans. All IT systems were completely isolated and shut down to successfully prevent the attack from spreading. External cybersecurity experts and data forensics specialists then began to check all systems and restore them securely. This process is unfortunately time-consuming, but absolutely necessary to ensure that the cyber-attack does not continue at a later date.


The SAUTER websites have been affected by the emergency operation and are available again with immediate effect.


There are currently no concrete indications that our customers' infrastructures have been compromised in any way by SAUTER devices. It appears to be an opportunistic incident with no clearly recognisable long-term goals or systematic attacks. The situation does not currently suggest that there is a targeted, sustained threat to the affected systems.