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Holistic operational management

Sauter FM > Services > Technical FM > Holistic operational management

Constructing complex buildings and operating them economically in compliance with ESG criteria requires coordination between all trades and disciplines and carefully controlled interaction between these aspects.

This is why we value holistic, synergetically designed concepts where all the prescribed and required measures and activities within the building technology are usefully and efficiently coordinated with each other. They must also match the requirement profile for utilisation. This allows optimisation potential to be exploited, negative factors to be permanently mitigated and positive factors to be reinforced.

The aim is to provide the greatest possible benefit to our clients. To do this, we manage processes across the board with holistic building operation in mind:

  • Assumption and implementation of operator responsibility according to GEFMA 190
  • Operation and maintenance of all technical equipment and systems (maintenance, inspection, repair and overhaul)
  • Recurring inspections (e.g. VBG, BGV, ZÜS)
  • Energy monitoring
  • Troubleshooting / fault reporting centre, on-call service
  • System availability / service level
  • Reports on maintenance measures
  • Legally compliant documentation (REGIS)
  • Warranty management
  • Coordination and control of commercial and infrastructural processes / service providers
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SAUTER Head Office was the target of a cyber security incident on November 20, 2024. SAUTER’s IT department immediately activated, well defined, internal emergency plans. All IT systems were completely isolated and shut down to successfully prevent the attack from spreading. External cybersecurity experts and data forensics specialists then began to check all systems and restore them securely. This process is unfortunately time-consuming, but absolutely necessary to ensure that the cyber-attack does not continue at a later date.


The SAUTER websites have been affected by the emergency operation and are available again with immediate effect.


There are currently no concrete indications that our customers' infrastructures have been compromised in any way by SAUTER devices. It appears to be an opportunistic incident with no clearly recognisable long-term goals or systematic attacks. The situation does not currently suggest that there is a targeted, sustained threat to the affected systems.