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24h emergency service and help desk

Sauter FM > Services > Technical FM > 24h emergency service and help desk

Our help desk offers a central point of contact for all facility management service inquiries. This is backed up by a comprehensive emergency service. Expert employees centrally coordinate all enquiries, malfunction reports and services relating to your buildings and systems.
Even in unusual situations, we attach great importance to concrete, coordinated and individual solutions, using:

  • Binding communication channels and escalation rules
  • Process-oriented approach and appropriate use of hardware and software
  • Traceability through documentation
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Privacy policy Site notice

SAUTER Head Office was the target of a cyber security incident on November 20, 2024. SAUTER’s IT department immediately activated, well defined, internal emergency plans. All IT systems were completely isolated and shut down to successfully prevent the attack from spreading. External cybersecurity experts and data forensics specialists then began to check all systems and restore them securely. This process is unfortunately time-consuming, but absolutely necessary to ensure that the cyber-attack does not continue at a later date.


The SAUTER websites have been affected by the emergency operation and are available again with immediate effect.


There are currently no concrete indications that our customers' infrastructures have been compromised in any way by SAUTER devices. It appears to be an opportunistic incident with no clearly recognisable long-term goals or systematic attacks. The situation does not currently suggest that there is a targeted, sustained threat to the affected systems.