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Billing and optimisation of operating, heating and service costs

Sauter FM > Services > Commercial FM / property management > Billing and optimisation of operating, heating and service costs

Preparing annual operating and heating cost accounts is one of the core tasks of commercial facility management.

The aim is to allocate costs incurred during the operating phase of a property on an accrual basis. Our billing processes are based on professional, systemic process support, a close link between technical and commercial aspects in the property management, and employees with a high level of technical expertise and many years of experience.

Using the results of operating and heating cost accounting, further optimisation can be initiated to ensure sustainable property management. Analysing the developments of individual cost items with comprehensive benchmarks provides important information for optimal planning of maintenance, repairs and investments in a property.

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SAUTER Head Office was the target of a cyber security incident on November 20, 2024. SAUTER’s IT department immediately activated, well defined, internal emergency plans. All IT systems were completely isolated and shut down to successfully prevent the attack from spreading. External cybersecurity experts and data forensics specialists then began to check all systems and restore them securely. This process is unfortunately time-consuming, but absolutely necessary to ensure that the cyber-attack does not continue at a later date.


The SAUTER websites have been affected by the emergency operation and are available again with immediate effect.


There are currently no concrete indications that our customers' infrastructures have been compromised in any way by SAUTER devices. It appears to be an opportunistic incident with no clearly recognisable long-term goals or systematic attacks. The situation does not currently suggest that there is a targeted, sustained threat to the affected systems.